CPI Agreement

CPI Print Agreement

Please Take your time to read through our terms. This agreement is automatically applied when down payment is made.

Down payment- Print production starts with a down payment of 50% or more, after invoice and artwork approval. This down payment is non-refundable only creditable.. Depositing on your order implies you have agreed to the final invoice & approved all line items. Applies to customers with supplied garments and ordered garments.

Embroidery- Digitizing your art is a one time fee to make your artwork embroidery ready. When your art is digitized it is able to be resized only by a few percent. Embroidery thread colors will be selected from our available colors. Small flaws may occur in embroidered designs from print to print. If your design consists of small details and text, details may be lost or not embroider super clean and clear. We suggest simplifying your design for embroidery. We are not responsible for sewing results on customer supplied DST files.

Screen Printing- Screen printing is a manual and hands on printing process. Quality control is a main factor in print production, inconsistencies are fixed when found during production. While every attempt is made to keep all prints consistant, small flaws may occur from print to print. Such as artwork color alignment where layers can shift a few millimeters. Pin holes occur when something small such as material fuzzies get stuck on the artwork that is printing on the press or when ink pushes through the screen in random places. These are normally caught right away and washed off of the garment. Normally on larger garments, off center prints can occur. Usually only noticeable when measuring with a ruler and not noticeable when it is being worn. Some prints may receive more or less of a deposit of ink than others. This can cause the print to look a shade darker or cause the garment color to show through the print. When a ink deposit is lighter it will be a softer hand print, when held up to the light you may be able to see through the ink, when worn you cannot see through the print. When printing on materials such as blends and polyester the ink color printed may mix with pigment in the garment. While every attempt is made to minimize this from happening it has to do with how the garment was dyed and fabricated. When printing over zippers, understand that that there are print inconsistencies due to the zipper.  Adhesive spray is used during printing and we recommend a wash before use. We do not print and will not be responsible for printing any copyright material in your order.

Your print colors will be selected from our available colors. Ink colors used will be listed on your invoice. Custom mixed PMS ink colors are available at an extra cost (connect with your sales rep for more details)

Your artwork is printed using one of the following techniques. Your designer and or sales rep will specify which will be used. If not specified, Please be sure to ask. If you have questions or concerns regarding any print technique please contact your sales rep

  • Spot color printing
    • The most common form of printing, spot color printing uses a full-tone of color to create an image. Each color in the image is printed separately on its own screen, affecting the cost, but up to 12 spot colors on one location can be printed.
  • Grayscale Printing
    • An inexpensive way to make a photograph or other multi color image into apparel. A grayscale of the image is created using full and half tones of black. Then the image can be printed in that "grayscale" version on a garment in any print color you choose.
  • 4 color CMYK process printing
    • When printing a full color image or photograph that involves many colors and many gradients or shades of colors, process prints are used. The 4-Color CMYK process uses the basic colors Cyan, Magenta, Yellow and Black to create the image, much like an inkjet printer.
  • Simulated Processes Printing
    • When printing a full color logo with many shades and tones of colors and a more vibrant, sharp print is desired, a simulated process is used. Unlike the 4-Color CMYK process, Sim-Process prints use a combination of spot colors and half tones to create all the colors in the image.
  • Distressed Printing
    • In order to achieve a cracked, worn-in, eroded look, artists utilize filters prior to printing to remove parts of the images in a way to give it that vintage look.


Artwork - When Free Graphic Design is requested you will not be charged if the design takes less than 15 min. When design time is over 15 minutes, the design charge will be added to your open invoice. You will not be charged for more than 1 hour worth of design without agreement to our design services. We will do our best to communicate the estimated design time & cost when free or graphic design is requested. Artwork created by CPI is owned by CPI, unless purchased by customer. Note that colors in images shared online & over email will display differently on monitors. We do our best to achieve color accuracy.

Print colors - Available print colors are listed for each print method. Charts of our available colors are available on our website and instore. Print colors will be chosen either by you, or our team. Chosen ink colors are displayed on your invoice. Print colors used are also displayed on your mockup for a visual example (note: Monitor mockups colors may vary across monitors). For screen printing, custom mixed PMS ink colors are available at an extra cost (connect with your sales rep for more details). Link to our

Print Size & Location - Available print locations charts for screen printing and embroidery are available on our website, in store, and upon request. Artwork is printed at our standard print size determined by the print method, print location, and then product. If you would like for your artwork to be printed as a certain size make sure to specify to your sales rep and designer. Confirm that this size shows on your invoice before approving for production.

Spoilage- Although our normal spoilage (inconsistent or misprinted pieces) is insignificant, we do allow for 3% damage, (5% on dark garments). Our team will assess the reason for spoilage and can credit accounts for any spoilage in excess of 2 pieces or 3% (5% on darks) whichever is greater. Misprints may be donated to charity or exchanged for monetary value.

Refunds / Credit - If your order is canceled before production and down payment is made, This deposit is credited to your CPI account in full. A refund of 25% can be made by original method of payment. If refund is paid the remaining 75% is Void and not credited towards account. If down payment is made and production is started / completed your deposit is non refundable.

If for any reason you are dissatisfied with your order, first please reach out to our team. We will review your order and do our best to make it right. If the reason for dissatisfaction is due a topic covered within this agreement CPI is not responsible. If the reason for dissatisfaction once reviewed by our team is clearly on our end. Such as the products received are other than what was listed on your invoice. We will make sure to make the situation right.

We take great measures to make sure your prints will last as long as possible. We do not have a warranty for the prints on garments or promotional products. For apparel we supply care instructions for the longest lasting print. We make sure to offer high quality products along with less inexpensive products. We don't have a warrenty on the blank garment or product as well. As it is the manufacturer's quality of the product and how it is handled that will determine how long it will last. If you do have an issue with your product or durability of your print, please be sure to let us know and we will be sure resolve the issue.

Turnaround - Standard 12 -14 day turnaround is applied after invoice is approved, artwork is approved and down payment is made. If finalization & approval is delayed, rush charges may be applied in order to complete your order. This agreement is subject to change. Printed shirts can be displayed in store or online. This agreement is automatically applied when down payment is made.


Screen printing locations

Screen printing Ink colors - http://i1.wp.com/www.customprintit.com/wp-content/uploads/2015/12/Union-Ink-color-Chart-UNION-1.png

Embroidery print locations

Embroidery thread colors -


This agreement is subject to change without notice

If you have any questions or concerns regarding this agreement please connect with our team and we will be sure to help!